Returns & Refunds

Ajora Ltd cares passionately about customer care and satisfaction. A lot of these rules are created to protect us from those who would otherwise take advantage, or hold us to an unreasonable standard. Whilst the below holds true, please reach out to us if you have any issues at all and we'll try our best to help!

If you have any questions about this Policy, please contact us at support@ajora.co

This document was last updated on November 22, 2020.

Returns - Products can be returned if in their original packaging, unused and un-tampered with. A return will be processed only in accordance with the Returns Procedure.

Exchanges - Ajora Ltd can offer exchanges on single pillow mists. An exchange will be processed only in accordance with the Returns Procedure.

Damaged Products - Please inspect your order upon reception and contact us immediately at support@ajora.co if the item is damaged, so that we can evaluate the issue and make it right.

It is the duty of the customer to contact support@ajora.co within 7 days (for UK and non-mainland UK customers) or 14 days (for Ireland, Europe and International customers) of the shipment date, to report their product(s) has arrived damaged. The customer must also provide a receipt, or proof of purchase, as well as image evidence of how the product was received/damaged. Ajora Ltd will accept returns if you have received a damaged product. A full refund will be processed only in accordance with the following Returns Procedure.

Returns Procedure - All returns must be made within 14 days (for UK and non-mainland UK customers) or 21 days (for Ireland, Europe and international customers) after the Product shipment date. All returned Products must be in their original packaging, unused and un-tampered with and returned in accordance with the instructions received from contacting customer service at support@ajora.co.

In order to return an order, you must contact us first and obtain and include a Returns Form. Returns will not be accepted without a valid Returns Form.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the return shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be further damaged while in transit. Ajora Ltd holds the right to reject a refund at its sole discretion. Unauthorised returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit at our sole discretion. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. The refunded amount will include the applicable original delivery fee.

Received incorrect item - If you receive the wrong item in accordance with your original order, please contact support@ajora.co. The customer must provide a receipt or proof of purchase, as well as image evidence. The correct order will be resent on our behalf free of charge.